Customer Assistance Program

Need help paying your water bills?

Aquarion Water Company's Customer Assistance Program helps eligible customers who are having difficulty paying their water bills. Find your state below to learn about vouchers, eligibility requirements, and how to apply for assistance.

Customer holding phone

Connecticut Customer Assistance Program 

Connecticut customers who qualify can get a one-time voucher. Voucher amount ranges from $50 to $250 based on eligibility.

Eligibility Requirements

To qualify for Aquarion's Customer Assistance Program, customers must be:

  • Receiving bills on a monthly basis 
  • A homeowner in Aquarion's service territory OR a contractual renter (water bill must be in tenant's name)
  • A recipient of benefits through one of these programs:
    • Temporary Assistance to Needy Families (TANF)
    • Social Security Supplemental Security Income (SSI)
    • Social Security Disability Insurance (SSDI)
    • Helms Housing recipient paying the minimum
    • Section 8 (Housing Choice Voucher Program)
    • Rental Assistance Program (RAP)
    • State-Administered General Assistance (SAGA)
    • Medicaid
    • Connecticut Energy Assistance Program

Please note: Social Security retirement benefits alone do not qualify you for this program.

To Apply

If you meet the qualifications above, download the application. Complete the application, attach your proof of eligibility, and mail to:

Operation Fuel
75 Charter Oak Avenue
Suite 2-240
Hartford, CT  06106

Please Note: If you are approved, please allow 90 days for the credit to appear on your water bill.

More Information

For additional program details, please visit OperationFuel.org/Aquarion or call 860-243-2345.

You may also visit our Contact Us page.

Massachusetts Customer Assistance Program

Massachusetts customers who qualify can get a one-time voucher. Voucher amount ranges from $50 to $250 based on eligibility.

Eligibility Requirements

To qualify for Aquarion's Customer Assistance Program, customers must be:

  • Receiving bills on a quarterly basis
  • A homeowner in Aquarion's service territory OR a contractual renter (water bill must be in tenant's name)
  • A recipient of benefits through one of these programs:
    • Emergency Aid to Elderly, Disabled and Children (EAEDC)
    • Supplemental Security Income (SSI)
    • Social Security Disability Insurance (SSDI)
    • MassHealth
    • Section 8 (Housing Choice Voucher Program)
    • Food Stamps
    • Fuel/Heating Assistance
    • Medicaid
    • Veteran's Benefits MGL c.115

Please note: Social Security retirement benefits alone do not qualify you for this program.

To Apply

If you meet the qualifications above, download the application. Complete the application, attach your proof of eligibility, and mail it as instructed.

More Information

For additional program details, please contact:

Mr. Vinny Harte
Executive Director
Wellspring Multi-Service Center
814 Nantasket Avenue
Hull, MA 02045

Phone: (781) 925-3211
Fax: (781) 925-9562
Hours: 10:00 AM to 3:00 PM, Monday through Friday

or visit our Contact Us page.

New Hampshire Customer Assistance Program

New Hampshire customers who qualify can get a one-time voucher. Voucher amount ranges from $50 to $250 based on eligibility.

Eligibility Requirements

To qualify for Aquarion's Customer Assistance Program, customers must be:

  • Receiving bills on a monthly basis
  • A homeowner in Aquarion's service territory OR a contractual renter (water bill must be in tenant's name)
  • A recipient of benefits through one of these programs:
    • Emergency Aid to Elderly, Disabled and Children (EAEDC)
    • Supplemental Security Income (SSI)
    • Social Security Disability Insurance (SSDI)
    • Section 8 (Housing Choice Voucher Program)
    • Food Stamps
    • Fuel/Heating Assistance
    • Medicaid
    • Veteran's Benefits MGL c.115

Please note: Social Security retirement benefits alone do not qualify you for this program.

To Apply

If you meet the qualifications above, download the application. Complete the application, attach your proof of eligibility, and mail it as instructed.

More Information

For additional program details, please contact:

Mr. Vinny Harte
Executive Director
Wellspring Multi-Service Center
814 Nantasket Avenue
Hull, MA 02045

Phone: (781) 925-3211
Fax: (781) 925-9562
Hours: 10:00 AM to 3:00 PM, Monday through Friday

or visit our Contact Us page.