Customer Assistance Programs
Need help paying your water bill?
We offer a number of financial assistance programs to help eligible customers who are having difficulty paying their water bills. Learn about our Voucher Program and Flexible Payment Plan, their eligibility requirements, and how to apply for assistance below.
Voucher Program
Get a one-time voucher, with amounts ranging from $50 to $250 based on eligibility.
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Flexible Payment Plan
Enroll in a Flexible Payment Plan to pay a past-due balance over a flexible payment period. Available to residential and commercial customers in Connecticut.
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Connecticut Low Income Household Water Assistance Program (LIHWAP)
Connecticut households with annual income at or below 60 percent of the state median income can qualify for this one-time water assistance benefit.
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Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.
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