Customer Assistance Programs

Need help paying your water bill?

We offer a number of financial assistance programs to help eligible customers who are having difficulty paying their water bills. Learn about our Voucher Program and COVID-19 Payment Program, their eligibility requirements, and how to apply for assistance below.

How to avoid a shutoff
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senior couple paying bills
Voucher Program

Get a one-time voucher, with amounts ranging from $50 to $250 based on eligibility.

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COVID-19 Payment Program

We’re here to help customers experiencing financial difficulties due to COVID-19. Get up to 24 months to repay your bill with no interest or late fees, and no shutoffs.

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Connecticut Low Income Household Water Assistance Program (LIHWAP)

Connecticut households with annual income at or below 60 percent of the state median income can qualify for this one-time water assistance benefit.

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Contact Us

Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.

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Customer Service Live Chat

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