How to Avoid a Water Shutoff

Need help paying your water bill?

We offer a number of financial assistance programs to help eligible customers who are having difficulty paying their water bills. Learn about our customer assistance programs, their eligibility requirements, and how to apply for assistance below.

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Frequently Asked Questions (FAQs)

You should immediately contact Customer Service at 1-800-732-9678 and setup a Flexible Payment Plan.

An Aquarion service technician will make one final attempt to reach out to the customer prior to shutting off the property's water. The customer will be advised to immediately contact Customer Service at 1-800-732-9678 and set up a Flexible Payment Plan. Customers must pay 5% of their balance or $25, whichever is lowest. The property's water will NOT be shut off if the customer successfully sets up a plan and pays the required minimum.

If the customer is not home or does not respond to the Aquarion service technician, the property's water will be shut off as scheduled.

You should contact Customer Service at 1-800-732-9678 during regular business hours (Monday – Friday, 8:00 a.m. – 5:30 p.m.). A turn-on fee will be charged to your account for water service restoration. You will also be required to set up a Flexible Payment Plan or pay your past due balance. Customers whose service was shut off for non-payment can get reconnected by enrolling in the Flexible Payment Plan and paying 50% of the total past due amount, and the reconnection charge, up to a maximum of $1,000. To avoid another possible shutoff in the future, you must pay your plan's monthly installment payment in addition to your current balance, inclusive of the reconnection charge.

You can make a one-time payment online or by phone or use Aquarion's customer portal. You also have the option to use one of our walk-in payment locations. Please remember, Aquarion will never call you to request a payment over the phone.

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Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.

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