Monitoring, Treatment & Distribution

163,142 tests of water

Aquarion performed 163,142 tests of its water in 2019. We do this annually at various locations, continually monitoring water from our reservoirs and wells for more than 100 compounds. We monitor for:

  • Microbial contaminants from septic systems, agriculture and livestock operations, and wildlife
  • Inorganic contaminants such as salts and metals that can naturally occur or result from urban stormwater runoff, industrial or domestic wastewater discharges, or farming
  • Pesticides and herbicides from sources such as agriculture, urban stormwater runoff, and residential uses
  • Organic chemical contaminants, including synthetic and volatile organic chemicals, which are by-products of industrial processes
  • Radioactive contaminants that can naturally occur
  • Lead and other contaminants as required by the EPA.
Water Quality Reports
employee testing water samples

Treatment

The water derived from Aquarion wells is naturally filtered underground. We filter our reservoir water at treatment plants. First, we add chemicals that make impurities settle. Then, we filter the water through sand. The final stage of treatment includes chlorine for disinfection. Other stages vary but could include fluoride to prevent tooth decay, or  sodium hydroxide and a phosphate to minimize pipe corrosion.

Distribution

Aquarion distributes clean water to customers via a vast system of pipes through which the water is pumped or fed by gravity. Periodically, we clean the pipes to remove naturally occurring sediments. By keeping the pipes clean, we are able to maintain the high quality of the water that comes out of your tap.

Source Protection

Aquarion’s commitment to providing the highest quality water is evidenced by the efforts it makes to protect its reservoir and groundwater sources from contamination. Aquarion continually conducts site inspections and monitors land use activities and water quality at hundreds of locations throughout our watershed and aquifer areas.

Strict regulations protect our water supplies by safeguarding the lands that surround our reservoirs and wellfields, and Aquarion is vigilant in monitoring activities on those lands.  Enforcement officers from Aquarion, Connecticut Department of Public Health, Massachusetts Department of Environmental Protection, and NH Department of Environmental Services regularly patrol these properties and take immediate and decisive enforcement action when necessary.

Protecting water resources is everyone’s responsibility; however, the public’s awareness and compliance with water protection regulations enable us to keep certain watershed areas open for public recreation and education.  For example, all visitors to our properties need a valid permit issued through Aquarion, and certain activities such as camping, dog walking, horseback riding, and the use of motorized vehicles are prohibited.

If you see any activity that could contaminate or otherwise endanger drinking water supplies, call Aquarion or the local police.


Frequently Asked Questions (FAQs)

Customers may contact Water Quality Management with any water quality concerns they have. In special circumstances, Aquarion will test the customer’s water, in addition to the more than 160,000 annual compliance tests Aquarion does.

More information