If water is lightly discolored, try running a cold-water faucet located at the lowest point in the house for five to 10 minutes to clear out internal plumbing. If the initial cold-water flush does not clear up the problem, wait about an hour and repeat. The amount of water used should not impact your water bill. You may also want to clean the aerator/screen on your faucet. Avoid running the hot water—this will minimize getting discolored water into the hot water tank.
Please delay washing clothing until the water has cleared. Discolored water can stain fabrics.
If the cold water remains discolored, customers should contact Aquarion’s Customer Service Center to make us aware of the issue. This will allow our staff to begin evaluating the situation and keep records of incidents to help us curtail these events in the future. Once we are aware of the issue, we will investigate the potential cause and initiate corrective actions.
The following information will assist our staff in determining the cause of discoloration:
- When did you first notice discolored water?
- How long has it been discolored?
- Did you see any work crews in the area or anyone using a fire hydrant in the area?
- Are both the hot and cold water discolored? If you have noticed discolored water in your cold water, but have not checked your hot water yet, please do not turn on your hot water because it can draw discolored water into your hot water tank.
- Is there a predominant color to the water discoloration (red, orange, brown, black, yellow, white)?
- Have you observed any sediment or residue after use?