Contact Us

For Customer Service Inquiries

Aquarion Water Company
200 Monroe Turnpike
Monroe, CT 06468
1-800-732-9678

Call Center hours are weekdays 8:00 a.m. to 5:30 p.m.,
Emergency service is available for all other hours including weekends and holidays.

SUEZ and the Weir River Water System has extended the agreement with Aquarion for customer service and billing through March of 2021. Please note, you will continue to receive notifications, alerts and reminders from Aquarion on behalf of the Weir River Water System / SUEZ until the end of the agreement extension. 

For Water Quality Management Inquiries

Water Quality Management Department
Aquarion Water Company
200 Monroe Turnpike
Monroe, CT 06468
1-800-832-2373

Holiday Closings

Aquarion Water Company’s Connecticut offices will be closed on the following holidays in 2021. If you need to report an emergency on these days, please call 1-800-732-9678. For all other matters, we will be happy to assist you when normal business hours resume.

  • Friday, January 1 - New Year's Day
  • Monday, January 18 - Martin Luther King Day
  • Monday, February 15 - President's Day
  • Friday, April 2 - Good Friday
  • Monday, May 31 - Memorial Day
  • Monday, September 6 - Labor Day
  • Thursday, November 25 - Thanksgiving
  • Friday, November 26 - Day After Thanksgiving
  • Friday, December 24 - Christmas Eve

Aquarion Water Company’s Massachusetts offices will be closed on the following holidays in 2021. If you need to report an emergency on these days, please call 1-800-732-9678. For all other matters, we will be happy to assist you when normal business hours resume.

  • Friday, January 1 - New Year's Day
  • Monday, January 18 - Martin Luther King Day
  • Monday, February 15 - President's Day
  • Friday, April 2 - Good Friday
  • Monday, May 31 - Memorial Day
  • Monday, July 5 - Fourth of July Observance
  • Monday, September 6 - Labor Day
  • Monday, October 11 - Columbus Day
  • Thursday, November 11 - Veterans Day
  • Thursday, November 25 - Thanksgiving
  • Friday, November 26 - Day After Thanksgiving
  • Friday, December 24 - Christmas Eve

Aquarion Water Company’s New Hampshire offices will be closed on the following holidays in 2021. If you need to report an emergency on these days, please call 1-800-732-9678. For all other matters, we will be happy to assist you when normal business hours resume.

  • Friday, January 1 - New Year's Day
  • Monday, January 18 - Martin Luther King Day
  • Monday, February 15 - President's Day
  • Friday, April 2 - Good Friday
  • Monday, May 31 - Memorial Day
  • Monday, July 5 - Fourth of July Observance
  • Monday, September 6 - Labor Day
  • Thursday, November 11 - Veterans Day
  • Thursday, November 25 - Thanksgiving
  • Friday, November 26 - Day After Thanksgiving
  • Friday, December 24 - Christmas Eve
  • Friday, December 27 - Christmas Day Observance

Customer Service Live Chat

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