Last updated: April 16, 2024
Aquarion staff met with community members on Wednesday, March 27. Presentation slides can be viewed below.
Where are the pressure reducing valve (PRV) replacements?
Two were replaced last year. They are located:
The remaining three will be replaced this year. They are located:
How is the data from well and meter telemetry recorded? Who can sees and access this information?
The data is transmitted to the company’s servers where it is stored in a database of operating data. This is an internal database used by operations and engineering staffs and is not accessible by the public.
Regarding the redevelopment of Well 2, where does the bulk water coming from?
The majority is trucked from the Manchester Water Works Department. A few loads are obtained from the Bow Water Department.
Why are bulk deliveries needed?
Normal system demand exceeds the production capacity of Well 3. Bulk deliveries make up the difference.
Regarding redevelopment, how does the carbon dioxide (CO2) process work?
Is it CO2 safe?
Yes, CO2 is not a contaminant and leaves no residues in the well.
Can you monitor the pressure in the system during the redevelopment?
Yes, the well is isolated from the rest of the system, and redevelopment has no impact on system pressures.
Can we get larger storage tanks so there is not a need for bulk water?
Because the redevelopment will take 10 to 14 days, a tank would have to be able to hold up to 150,000 gallons to last long enough to avoid bulk deliveries. Temporary tanks of this size are not available.
What time will bulk water deliveries be made?
The company is scheduling daily deliveries at about 10:30 a.m.
Is Well 1 still a viable option? Can it be drilled down more to match the other wells?
What happened to the grant money for the new well exploration? Is any being used for the redevelopment of Well 2?
Yes.
Is there any other grant money for this project?
The company’s engineering department submits applications for both grants and low interest loans, however most state funding is being directed towards PFAS and lead service line replacement projects.
What happens for meter changes, what is the process?
An appointment is made for a service technician to come to the customer’s house to replace the meter.
How long will it take?
Typically 10 or 15 minutes, unless access to the meter is blocked.
Do the meters have alarms that will notify someone if there is a leak inside the home?
Such meters are available in the industry, but not currently used by the company. The cost of replacing existing meters and adding the necessary communications systems does not make this a cost-effective option. However, the company tracks meter readings and informs customers of high readings that may be indicative of a leak. It is also easy for a customer to observe the meter directly to see if there is an an active leak at home. Go to www.aquarionwater.com/conservation/how-to-find-leaks to learn how.
Can a plumber be coordinated with the meter change if a customer wants to have a new shut off installed?
Yes, if an appointment is scheduled with plenty of advance notice. You may also schedule a separate appointment to shut off the service for this work.
What are suggestions for when people are away. Should we shut of the internal valve?
This can be done if the shut off valve works properly.
What maps are available and are we keeping track of where the repairs have been made?
The company maps its systems within a geographic information system (GIS) which tracks locations, materials, repairs and main breaks, and other information. However, for security reasons these maps are not available to the public.
How much of an impact did the leak repairs make on the system?
See slide 7 in the presentation. This leak averaged 4 gallons per minute (5,760 gallons per day) between January 1 and January 25. Fixing it reduced total daily pumping volume by a third.
How old are the wells?
What is Safety Valve?
Safety Valve is Aquarion's service line protection program. Questions are best answered from the website at www.safetyvalveplans.com.