Tell Us About Your Water Service Line

Help us update our records and meet state and federal drinking water requirements by answering a few questions about the water service line entering your home. Most customers can complete the survey in 5-10 minutes.

over the shoulder view of man using lead Service Line Survey form in home basement

Before You Begin

Make sure you:

  • Are at home
  • Have a magnet
  • Have a coin or key
  • Have a smartphone or camera to take a photo
  • Can access the area inside your home where the water service line enters

Need assistance? Call 1-866-728-5023 or contact us.

Start the Survey

Where Is Your Water Service Line?

Your water service line is the pipe that brings water from the street into your home. It's often visible where the pipe first enters the building.

You can usually find it near your:

  • Water meter
  • Main water shut-off valve

Not sure where to look? Check your basement or utility area, or watch this short video for step-by-step instructions.

Customer Service

Need Assistance?

If you have questions about the survey or need help locating or identifying your water service line, we're here to help. Customer service representatives are available weekdays from 8:00 a.m. to 5:30 p.m.
Contact Us