Dover Water Systems - Update

Aquarion’s commitment: delivering clean, high-quality water

Since acquiring the Colonial Water Company systems in December 2021, Aquarion has been focused on improving water quality, increasing system reliability, and promoting conservation.  The presentation at the link below provides a description of the water systems and the actions we’ve taken to improve the systems.

See latest infrastructure improvement update:

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How we're addressing PFAS concerns

Springdale Farms System (PWSID MA3078008)

map of Springdale Farms System in Dover, Massachusetts

 

What happened?

The water that we provide to homes served by our Springdale Farms water system (see map) comes from two wells located on our property at the end of Old Colony Drive. Recent test results indicate that the PFAS6 levels in the water from these wells have increased and exceeded the allowable level (referred to as the Maximum Contaminant Level or MCL) set by the Massachusetts Department of Environmental Protection (MassDEP) for the period 06/01/2022 to 09/30/2022. The latest PFAS test results are included in the Notice. For past months’ PFAS results, please visit our PFAS FAQs page. Note that compliance with the MCL is based on the quarterly average of three months of test results.

What does this mean?

This is not an emergency. If it had been, you would have been notified within 24 hours. MassDEP requires us to distribute this Notice within 30 days of receiving the results for the last sample collected in the quarterly compliance period. Although this is not an emergency, you have a right to know what happened, what you should do, and what we did and are doing to correct this situation. Please refer to the Notice for this information.

We are taking the following corrective actions:

  • We will continue to sample our two wells monthly for PFAS.
  • We are identifying and evaluating alternative solutions, including treatment to remove PFAS from the water.
  • We will reimburse a household for purchases of bottled water up to $40 per month until PFAS6 levels are below the MCL and in compliance with MassDEP regulations.
  • We are working with MassDEP to reduce the levels of PFAS, including providing this Notice, which has been reviewed and approved by the MassDEP.
  • When additional information becomes available, the public notice will be updated.

Submit bottled water reimbursement claim due to Springdale system PFAS:

Submit Reimbursement Claim

 

Reimbursement for discolored water

customer using laptop while on smartphone

If you are a Dover customer who has been affected by discolored water issues, you may eligible for reimbursement. To request reimbursement, complete the Online Reimbursement Form below and attach photos/scans of your receipts.

If your water continues to be discolored, please contact Customer Service at 1-800-732-9678.

If you need to mail in your receipts, please use this address:

Attn: Customer Service
Aquarion Water Company
200 Monroe Turnpike
Monroe, CT 06468

Submit bottled water reimbursement claim due to discoloration:

 

Contact Us

Contact us by phone at 1-800-732-9678, by email at waterquality@aquarionwater.com, or by mail at 200 Monroe Turnpike, Monroe, CT 06468.

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