Dover Water Systems - Update

Aquarion’s commitment: delivering clean, high-quality water

Since acquiring the Colonial Water Company systems in December 2021, Aquarion has been focused on improving water quality, increasing system reliability, and promoting conservation.  The presentation at the link below provides a description of the water systems and the actions we’ve taken to improve the systems.

See latest infrastructure improvement update:

person filling up a glass of tap water

How we're addressing PFAS concerns

Springdale Farms System (PWSID MA3078008)

What happened?

The water that we provide to homes served by our Springdale Farms water system (see map) comes from two wells located on our property at the end of Old Colony Drive. Recent test results indicate that the PFAS6 levels in the water from these wells have increased and exceeded the allowable level (referred to as the Maximum Contaminant Level or MCL) set by the Massachusetts Department of Environmental Protection (MassDEP) for the period 06/01/2022 to 09/30/2022 and 10/01/2022 to 12/31/2022. The latest PFAS test results are included in the Notices for both periods (1/10/23 Notice, 10/5/22 Notice). For past months’ PFAS results, please visit our PFAS FAQs page. Note that compliance with the MCL is based on the quarterly average of three months of test results.

What does this mean?

This is not an emergency. If it had been, you would have been notified within 24 hours. MassDEP requires us to distribute this Notice within 30 days of receiving the results for the last sample collected in each quarterly compliance period. Although this is not an emergency, you have a right to know what happened, what you should do, and what we did and are doing to correct this situation. Please refer to the Notices (1/10/23 Notice10/5/22 Notice) for this information.

We are taking the following corrective actions:

  • We will continue to sample the water we provide monthly for PFAS.
  • We are identifying and evaluating alternative solutions, including treatment to remove PFAS from the water, and providing water from our other wellfields in Dover.
  • We are working with MassDEP to reduce the levels of PFAS, including providing this Notice, which has been reviewed and approved by the MassDEP.
  • When additional information becomes available, the public notice will be updated.

Submit bottled water reimbursement claim due to Springdale system PFAS:

Submit Reimbursement Claim

Contact Us

Contact us by phone at 1-800-732-9678, by email at, or by mail at 200 Monroe Turnpike, Monroe, CT 06468.

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