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BRIDGEPORT, CONN. – December 16, 2020 – Aquarion Water Company is warning customers to be aware of increased scam activity during the COVID-19 pandemic as scammers use more sophisticated and intimidating tactics. Customers should be wary or any unsolicited calls, texts, or emails that threaten to shut off their water unless payment is made immediately by phone or other unusual means.

Aquarion representatives will never ask for an instant payment over the phone or in person. In fact, customers with a past-due balance can sign up for Aquarion’s COVID-19 Payment Program which does not require a down payment, and will not charge fees or interest from the beginning of the pandemic through the end of the plan. Payment plans are available to residential and commercial customers through February 9, 2021. Additional information is available at www.aquarionwater.com.

Aquarion encourages customers to protect themselves by being vigilant, staying informed, and guarding their personal information.

Some common signs of a scam include:

• Threatening phone calls or home visits demanding immediate payment to avoid a shut off, without prior notification. Don't panic and don't pay.
• Asking for personal or account information.
• Insisting on a specific, often non-traceable, form of payment such as pre-paid debit cards.
• Providing an unfamiliar callback number.

Customers with questions or concerns can contact Aquarion’s customer service center at 1-800-732-9678, Monday through Friday, between 8:00 a.m. and 5:30 p.m. or by email at CS@aquarionwater.com.

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