Aquarion Water Company Warns Customers of Increased Scam Activity

Dec 16, 2020 by Peter Fazekas Connecticut

BRIDGEPORT, CONN. – December 16, 2020 – Aquarion Water Company is warning customers to be aware of increased scam activity during the COVID-19 pandemic as scammers use more sophisticated and intimidating tactics. Customers should be wary or any unsolicited calls, texts, or emails that threaten to shut off their water unless payment is made immediately by phone or other unusual means.

Aquarion representatives will never ask for an instant payment over the phone or in person. In fact, customers with a past-due balance can sign up for Aquarion’s COVID-19 Payment Program which does not require a down payment, and will not charge fees or interest from the beginning of the pandemic through the end of the plan. Payment plans are available to residential and commercial customers through February 9, 2021. Additional information is available at

Aquarion encourages customers to protect themselves by being vigilant, staying informed, and guarding their personal information.

Some common signs of a scam include:

  • Threatening phone calls or home visits demanding immediate payment to avoid a shut off, without prior notification. Don't panic and don't pay.
  • Asking for personal or account information.
  • Insisting on a specific, often non-traceable, form of payment such as pre-paid debit cards.
  • Providing an unfamiliar callback number.

Customers with questions or concerns can contact Aquarion’s customer service center at 1-800-732-9678, Monday through Friday, between 8:00 a.m. and 5:30 p.m. or by email at

About Aquarion Water Company

Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns in Connecticut, Massachusetts and New Hampshire.  It is the largest investor-owned water utility in New England and among the seven largest in the U.S.  Based in Bridgeport, CT, Aquarion has been in the public water supply business since 1857.  Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices.  Aquarion Water Company is a wholly-owned subsidiary of Eversource.

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