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Connecticut Utility Shut-off Moratorium Ends October 1

Sep 9, 2020 by Peter Fazekas Connecticut

Aquarion to continue offering customers payment assistance options 

BRIDGEPORT, CONN. – September 9, 2020 – Per the Connecticut Public Utilities Regulatory Authority’s Docket 20-03-15 – Order 19, the suspension of water service disconnections will end on October 1, 2020. Aquarion encourages customers with unpaid balances to promptly contact its Customer Service Center to determine a payment solution that best meets their needs.

Aquarion continues to offer flexible, extended payment plans for any past due amount as well as a customer assistance program to help eligible customers who are having difficulty paying their water bill.

Payment plans allow customers to pay past due balances over a period of up to twenty-four months and guarantees no service disconnection as long as the approved payment amount is made for the duration of the plan. With a payment plan, customers are not required to make a down payment, and will avoid fees and interest charges for the duration of the plan.

Qualifying Aquarion customers may also be eligible to receive a one-time assistance voucher in the amount of $50 to $250.

Customers can learn more about these programs by contacting Aquarion customer service at 1-800-732-9678, Monday through Friday, between 8:00 a.m. and 5:30 p.m., or by visiting www.aquarionwater.com/assistance


About Aquarion Water Company

Aquarion Water Company is the public water supply company for more than 625,000 people in 52 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.