Rates Information

Building customer value

Torrington Water Company bases its rates on the costs of treating and delivering water to its customers. Rates for service may vary based on your area, and if metered, the size of the water meter (basic service charge) and usage.

customers reviewing bill

Schedule of Approved Rates and Charges (Effective January 1, 2020)

Metered Rates

Quarterly Meter Charges
Meter SizeRate
5/8″$30.04
3/4″$37.40
1″$62.39
1 1/2″$125.18
2″$199.57
3″$374.34
4″$623.50

Consumption Charges (per 1,000 Gallons)

Residential Rate per Quarter
ConsumptionRate
First 75,000 gallons$5.633
Next 1,925,000 gallons$3.157
Over 2,000,000 gallons$3.157

 

Common Rate per Quarter
ConsumptionRate
First 75,000 gallons$6.023
Next 1,925,000 gallons$3.378
Over 2,000,000 gallons$2.789

 


Fire Protection Charges

Private Fire Annual Charges
Connection SizeRate
2″$118.09
3″$269.24
4″$477.07
6″$1,072.23
8″$1,908.30
10″$2,980.54
12″$4,353.11

 

Public Fire Annual Charges (Inch-Feet in Service)
Service AreaRate
Torrington$0.129
Harwinton$0.129
Burlington$0.129
New Hartford$0.129
Litchfield$0.129

 

Public Fire Hydrants
Service AreaCharge
Torrington$250.34
Harwinton$250.34
Burlington$250.34
New Hartford$250.34
Litchfield$250.34

Miscellaneous Service Charges

Service AreaCharge
Public Works Use (flat monthly charge)$1334.40
Frozen Meter$94.47
Meter Storage$56.68
Termination of (turn off) Service$29.52
Collection Fee$29.52
Restoration (turn on) of Service$29.52
After Hours Service Call – per hour rate$41.33
After Hours Service Call – minimum$82.66
Bounced Check Charge$29.52
Hydrant Test Charge$147.61
Temporary Water Turn-on$59.05
Tank Truck Charges: Tank capacity of 1,000 gallons or less$23.62
Tank Truck Charges: Tank capacity of more than 1,000 gallons$41.33
Unauthorized Hydrant Use$236.18
Unauthorized Water Use$236.18
Backflow Preventer Test Fee – 1st unit$70.85
Backflow Preventer Test Fee – each additional unit$35.43
Late Fee1.5% per month

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Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.

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