Rates Information
Building customer value
Torrington Water Company bases its rates on the costs of treating and delivering water to its customers. Rates for service may vary based on your area, and if metered, the size of the water meter (basic service charge) and usage.
Water Rates
Water Revenue Adjustment (WRA)
The WRA ensures that water utilities do not over-collect or under-collect the revenues that were approved in rates by the Public Utilities Regulatory Authority (“PURA”). The WRA is determined annually and will result in either a charge or credit on customers' bills based on actual revenues collected in the prior year. Effective April 1, 2025 the WRA surcharge is 8.91% and applies to all customers. The WRA surcharge percentage is applied to the total current service and usage charges on your water bill.
Water Infrastructure and Conservation Adjustment (WICA)
What is WICA?
In 2007, the Connecticut Legislature approved a WICA bill surcharge to cover the replacement of water distribution system pipes and related infrastructure that have either reached the end of their useful life or are negatively affecting water quality or service reliability. WICA helps to facilitate more timely replacements of aging infrastructure, such as old or problematic water mains, valves that manage the flow of water through the mains, Torrington-owned fire hydrants, meters and leak-detection equipment.
What are the benefits of WICA?
The benefits of WICA to our customers are enhanced quality and reliability. Improving our infrastructure enables us to improve our service and delivery.
How much is the surcharge?
The WICA surcharge is made up of two components subject to PURA's authorization: a base surcharge and an annual reconciliation charge or credit. Effective April 1, 2025, the total WICA surcharge is 10.83% comprised of a base surcharge of 9.99% and the 2024 annual surcharge of 0.84%. The legislation limits the base surcharge increase to 5.0% in any given year and 10.0% overall between full rate cases. Additionally, there must be at least six months between base surcharge changes. The reconciliation charge or credit is effective annually on April 1.
Our commitment to you
Torrington Water Company appreciates the important responsibility placed upon us to provide our customers with an ample supply of clean, healthy water that meets or exceeds quality standards required by state and federal public health agencies. WICA helps sustain our commitment to providing high-quality water with outstanding service.
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Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.
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