Customer Assistance Programs

Need help paying your water bill?

We offer a number of financial assistance programs through Aquarion to help eligible customers who are having difficulty paying their water bills. Learn about our Voucher Program and COVID-19 Payment Program, their eligibility requirements, and how to apply for assistance below.


Voucher Program

Eligibility Requirements

Connecticut customers who qualify can get a one-time voucher. Voucher amounts range from $50 to $250 based on eligibility.

To qualify for Aquarion's Customer Assistance Program, customers must be:

  • Receiving bills on a monthly basis
  • A homeowner or small business operator in Aquarion's service territory, or a contractual renter (water bill must be in tenant's name)

How to Apply

  1. Download and complete the application
  2. Attach your proof of eligibility and mail to:

    Operation Fuel
    75 Charter Oak Avenue
    Suite 2-240
    Hartford, CT 06106

  3. If you are approved, please allow 90 days for the credit to appear on your water bill.


For additional program details, contact us at 860-243-2345 or visit

COVID-19 Payment Program

The COVID-19 Payment Program is available to residential and commercial customers in Connecticut.

  • Payment Plans: Enroll in a payment plan to pay a past-due balance over a period of up to 12 months. As long as you make your payments, your service will not be disconnected for the duration of your plan. No fees or interest will be charged for the duration of your payment plan.
  • Financial Hardship Payment Plans: If you are experiencing a financial hardship, a special 24-month payment arrangement is also available to customers that qualify.
  • No late payment fees will be charged on balances from the beginning of the pandemic through the end of your plan.

Contact Us

Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.

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