How to Apply for Service
- Complete a Tenant Application for Water Services
Frequently Asked Questions (FAQ)
Who is responsible for the water bill?
- Landlords of single-family residential rental properties may retain responsibility for the water bill, or your tenant can apply for service.
- The tenant must have a signed lease agreement for at least a six-month period and must complete an Application for Water Services or they can contact us to receive a copy via fax or email.
- A tenant in a multi-unit dwelling must have an independent service line to become an Aquarion Water Company of Connecticut customer.
- Landlords retain responsibility for the water bill if:
- A dwelling is serviced by one service line with an adjoining dwelling (duplex)
- A multi-family dwelling is serviced by one meter
What happens when a tenant moves out?
- When a tenant contacts us upon moving out of a property, we will automatically place the account back in the landlord's name, unless instructed by the landlord to shut the service.
- Please refer to Rates Information found in “Customer Care” to view turn-on fees.
- Landlords of commercial properties may transfer the account into a tenant’s name if there is a current lease for at least a six-month duration and the commercial unit is separately metered.
Security Deposit Requirements for Tenants
Residential Single-Family Tenants and Commercial Tenants
- Residential Single-Family Tenant Deposits – Residential single-family tenants must provide a security deposit of $100. The Company will not refuse to provide utility service to a residential customer who lacks
the financial ability to pay a security deposit as defined under Sec. 16-11-68 Customer Deposits of the Connecticut Agency Regulations of the PURA.
- Commercial Tenant Deposits – Commercial tenants must pay a deposit that is equal to one and one half (1.5) months’ usage. An initial deposit of $100 will be required, which is reviewed for adequacy after the first bill.
If usage is less than $100 for one and one-half (1.5) months, the deposit will be adjusted and the account will be credited. However, if usage is higher, the tenant may receive a request for an additional deposit up to $300. If a customer has
an excellent credit rating with Aquarion, the security deposit for a new location may be waived. Deposits are subject to simple interest at the legal rates as subscribed under the General Statutes.
Refund of Deposit
- When an account with a deposit has maintained an excellent credit rating (no late notices or fees) for one year, the deposit plus interest will be credited to the account at that time, or upon final termination of the account with Aquarion.
- Aquarion will not refuse to provide utility service to a residential customer who lacks the financial ability to pay a security deposit as defined under Sec. 16-11-68 Customer Deposits of the Connecticut Agency Regulations of Connecticut’s Public
Utility Regulatory Authority.
Have a Question?
If you have any questions, please contact us at 1-800-732-9678.