Your Rights

Abenaki's Mission

Our mission is to be the service provider, employer, and investment of choice through a relentless commitment to excellence.

Abenaki, an Aquarion Water Company, values its customers and wants to ensure you are informed of your rights. Learn about your rights as an Abenaki customer for New Hampshire.

Belmont, Bow, Carroll, and Gilford

Your Right to Dispute Your Water Bill

If you have a question or complaint, or you don’t agree with all or part of your bill, contact Aquarion’s Customer Service Center. If you remain unsatisfied, please ask to speak with the Customer Service Advocate who will take a fresh look at your concern.

We shall investigate your complaint and notify you of our resolution. If you are unsatisfied with our decision, you have the right to appeal to the New Hampshire Public Utilities Commission:

Public Utilities Commission
State of New Hampshire
21 S. Fruit Street, Suite 10
Concord, NH 03301-2429
Phone: (603) 271-2431 or (800) 852-3793 (in New Hampshire only)

For assistance, please contact Aquarion.

Download NHPUC Consumer Rights and Responsibilities Pamphlet

Contact Us

Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.