Across New England and the nation, modern scam artists are using sophisticated and intimidating tactics. Protect yourself by being vigilant, staying informed and guarding your personal information.
If something seems suspicious, call us immediately toll-free at 1‑800‑732‑9678. Also be sure to report this to your local law enforcement.
The COVID-19 outbreak has led to an increase in scam activity. Be wary of any unsolicited calls, texts or emails that threaten to shut off your water and demand payment by unusual means.
Aquarion Water Company will never ask for your personal information in this manner and does not accept payments via gift cards or other common tools used by scammers. During this emergency period, Aquarion is not shutting off water for nonpayment.
Utilities United Against Scams is a consortium of more than 100 U.S. and Canadian electric, water, and natural gas utilities and related associations. The organization's website has a number of resources available is dedicated to raising awareness and educating customers about scams.
Other resources include:
Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.Contact Us