Aquarion is encouraging customers to register for the Public Utilities Regulatory Authority’s (PURA) upcoming webinars and learn what steps the company has taken to ensure the delivery of an essential service to customers. Aquarion leadership will provide an update on assistance programs available to customers during this challenging time.
To assist customers, Aquarion has:
- Suspended all customer water shutoffs for nonpayment
- Waved late fees
- Offering flexible payment plans for past due bills
- Turned water back on for previously shutoff customers
- Offered an assistance program to eligible customers
“We thank PURA for scheduling these informational webinars for utility customers across the state. This is an excellent way to make sure customers are aware of the options available to them” said Lucy Teixeira, Aquarion Vice President of Administration. “Aquarion is committed to providing the safe, high-quality water service our customers are dependent on during this difficult time.”
Webinar Details
The morning webinar, Taking Action on Behalf of CT’s Residents: Public Utility Companies’ Response to COVID-19, will take place on May 5 at 10:00 a.m. Residential customers are encouraged to pre-register for this webinar using the following link.
The afternoon webinar, Taking Action on Behalf of CT’s Businesses: Public Utility Companies’ Response to COVID-19, will take place on May 5 at 1:00 p.m. Business customers are encouraged to pre-register for this webinar using the following link.
Both webinars are free. Pre-registration is highly recommended for both events, as space is limited. The webinars will also be recorded for those that cannot participate in real-time and will be posted to PURA’s website the following day.