Welcome to Aquarion
Welcome, Ansonia customers!
Aquarion is honored to serve you as your new wastewater service provider. With decades of experience and a commitment to customer satisfaction, we're here to support you. This welcome page is designed to provide information about our services during the transition. If you have any questions or need further assistance, please reach out to us!
Our commitment to you
Aquarion Water Company is the public water and wastewater provider for more than 780,000 people in 73 cities and towns in Connecticut, Massachusetts, and New Hampshire. With a long history dating back to 1857 and based in Bridgeport, CT, Aquarion is proud to be the largest privately-owned water utility in New England and one of the top seven in the U.S. With a dedicated team of approximately 360 employees, Aquarion is committed to delivering these essential services to Ansonia customers.
More Than a Century of Experience
Aquarion has a proven track record of delivering safe, quality water and managing wastewater systems. We have decades of experience making sure Connecticut families and businesses alike can count on receiving reliable and effective services.
Affordable Rates
Aquarion prides itself on delivering high-quality service at affordable rates. We carefully plan our financial decisions to keep rate increases close to inflation while continuing to invest in infrastructure. Our commitment to affordability ensures that you receive reliable services without breaking the bank.
Outstanding Customer Service
Aquarion is committed to exceptional customer service. According to the Connecticut Public Utilities Regulatory Authority, Aquarion has had the lowest number of customer complaints among all Connecticut utilities for the last 14 years. Our dedicated team is always here to support you and ensure your satisfaction.
Transition timeline
To help you prepare for this transition we have outlined some key dates and important information about the transition to Aquarion ownership.
Sale closing date
Aquarion completed the acquisition of the City of Ansonia's wastewater system on December 3, 2024. Aquarion now serves as the wastewater service provider for all residents and businesses in Ansonia.
Bills from the City of Ansonia (for period prior to December 3, 2024)
Please be advised that any outstanding payments for wastewater services provided by the City of Ansonia prior to December 3, 2024, must be made directly to the City of Ansonia. Aquarion is unable to process these payments on your behalf.
First bill from Aquarion Water Company
Your first Aquarion bill will be sent on or around January 27, 2025 and will reflect charges for approximately two months of service for the period beginning December 3, 2024; thereafter, you will be billed monthly. Once your first Aquarion invoice arrives, payment is due upon receipt of the bill date and late fees accrue after 30 days.
Wastewater rates, rules, and regulations
We value our customers and want to ensure you are informed of your wastewater rates and regulations. See below for more information as an Aquarion customer in the City of Ansonia.
You can also find this information in the Customer Care section of our website, within the Rates Information and Rules and Regulations pages.
Frequently Asked Questions (FAQ)
Find answers to common questions about our services, billing, and the transition process. If you need further assistance, please contact us. Our dedicated team is always ready to help.
Yes, your billing will now be monthly. Each invoice will include both a service charge and a usage charge. Once the transition to Aquarion is complete, you will receive a welcome letter detailing how these charges are calculated.
As of February 1, 2025, you will have several convenient payment options available including:
- Aquarion Mobile App
- Online portal (pay directly from your bank account)
- One-time payments - Online or by phone via credit card or check - available 24 hours/7 day a week
- Traditional mail-in payments via USPS to the Company’s lockbox
- Walk-in Payment Locations
For more details, visit aquarionwater.com/pay.
Contact Us
Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.
Contact Us