COVID-19 Payment Program

We're here for you

We’re offering various ways to assist customers experiencing financial difficulties due to COVID-19. Our COVID-19 Payment Program is available for any customer who requests financial assistance during the pandemic, with no downpayments required to enroll. 

Find your state below to learn about eligibility requirements and how to apply for assistance.

Customer holding phone

Program Details

  • The COVID-19 Payment Program is available to residential and commercial customers in Connecticut through February 9, 2021
  • Pay past due balances over a period of up to 24 months
  • As long as you make your payments, your service will not be disconnected for the duration of your plan.
  • No down payment is required, and no fees or interest will be charged from the beginning of the pandemic through the end of your plan.

Eligibility Requirements

To qualify for Aquarion's COVID-19 Payment Program, customers must be:

  • Receiving bills on a monthly basis
  • A homeowner in Aquarion's service territory OR a contractual renter (water bill must be in tenant's name)

How to Apply

If you meet the qualifications above, contact our Customer Service team at 1‑800‑732‑9678. Our Call Center is open Monday–Friday, 8am–5:30pm.

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Program Details

  • The COVID-19 Payment Program is available to residential and commercial customers in Massachusetts through April 1, 2020
  • Pay past due balances over a period of up to 24 months
  • As long as you make your payments, your service will not be disconnected for the duration of your plan.
  • No down payment is required, and no fees or interest will be charged from the beginning of the pandemic through the end of your plan.

Eligibility Requirements

To qualify for Aquarion's COVID-19 Payment Program, customers must be:

  • Receiving bills on a monthly basis
  • A homeowner in Aquarion's service territory OR a contractual renter (water bill must be in tenant's name)

How to Apply

If you meet the qualifications above, contact our Customer Service team at 1‑800‑732‑9678. Our Call Center is open Monday–Friday, 8am–5:30pm.

Contact Us

Program Details

Standard Payment Plan

  • The COVID-19 Payment Program is available to residential and commercial customers in New Hampshire through March 31, 2021
  • Pay past due balances over a period of up to 12 months
  • As long as you make your payments, your service will not be disconnected for the duration of your plan.
  • No down payment is required, and no fees or interest will be charged from the beginning of the pandemic through the end of your plan.

Financial Hardship Payment Plan

If you are experiencing a financial hardship, a special 24-month payment arrangement is also available to customers that qualify.

Eligibility Requirements

To qualify for Aquarion's COVID-19 Payment Program, customers must be:

  • Receiving bills on a monthly basis
  • A homeowner in Aquarion's service territory OR a contractual renter (water bill must be in tenant's name)

How to Apply

If you meet the qualifications above, contact our Customer Service team at 1‑800‑732‑9678. Our Call Center is open Monday–Friday, 8am–5:30pm.

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Contact Us

Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.

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