COVID-19 Payment Program

We're here for you

We’re offering various ways to assist customers experiencing financial difficulties due to COVID-19. Our COVID-19 Payment Program is available for any customer who requests financial assistance during the pandemic, with no downpayments required to enroll. 

Find your state below to learn about eligibility requirements and how to apply for assistance.

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Program Details

  • The COVID-19 Payment Program is available to residential and commercial customers in Connecticut through February 15, 2022
  • Pay past due balances over a period of up to 24 months
  • As long as you make your payments, your service will not be disconnected for the duration of your plan.
  • No down payment is required, and no fees or interest will be charged from the beginning of the pandemic through the end of your plan.

Eligibility Requirements

To qualify for Aquarion's COVID-19 Payment Program, customers must be:

  • Receiving bills on a monthly basis
  • A business owner or homeowner in Aquarion's service territory, or a contractual renter (water bill must be in tenant's name)

How to Apply

If you meet the qualifications above, contact our Customer Service team at 1‑800‑732‑9678. Our Call Center is open Monday–Friday, 8am–5:30pm.

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Program Details

  • The COVID-19 Payment Program is available to residential and commercial customers in Massachusetts through July 1, 2021
  • Pay past due balances over a period of up to 24 months
  • As long as you make your payments, your service will not be disconnected for the duration of your plan.
  • No down payment is required, and no fees or interest will be charged from the beginning of the pandemic through the end of your plan.

Eligibility Requirements

To qualify for Aquarion's COVID-19 Payment Program, customers must be:

  • Receiving bills on a monthly basis
  • A business owner or homeowner in Aquarion's service territory, or a contractual renter (water bill must be in tenant's name)

How to Apply

If you meet the qualifications above, contact our Customer Service team at 1‑800‑732‑9678. Our Call Center is open Monday–Friday, 8am–5:30pm.

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Program Details

The COVID-19 Payment Program ended on March 31, 2021 for residential and commercial customers in New Hampshire.

We continue to offer flexible payment plans for any past due amount as well as a Voucher Program:

  • Payment Plans: Enroll in a payment plan to pay a past-due balance over a period of up to 12 months. As long as you make your payments, your service will not be disconnected for the duration of your plan. No fees or interest will be charged for the duration of your payment plan.
  • Financial Hardship Payment Plans: If you are experiencing a financial hardship, a special 24-month payment arrangement is also available to customers that qualify.
  • Voucher Program: Customers who qualify can receive a one-time voucher in the amount of $50.00.
  • No late payment fees will be charged on balances before March 31, 2021.

Can’t Pay Your Water Bill? We Can Help.

If you’re having trouble paying your water bill, we want to help. We encourage you to contact us as soon as possible so we can find a solution that best meets your needs.

To learn more about these programs, please contact our customer service department at 1-800-732-9678, Monday through Friday, between 8:00 a.m. and 5:30 p.m. or visit our website at www.aquarionwater.com.


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Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.

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