Suspension of Water Shut-offs

Shut-off moratoriums ending

See below for more information about the suspension of water service disconnections for your state.

Aquarion encourages customers with unpaid balances to promptly contact its Customer Service Center to determine a payment solution that best meets their needs.

customer service representative

When does the shut-off moratorium end?

All shut-offs for nonpayment have been suspended until the following dates:

  • Connecticut: October 1, 2020
  • New Hampshire: September 14, 2020
  • Massachusetts: End date to be determined

 

Payment assistance options

Aquarion continues to offer flexible, extended payment plans for any past due amount as well as a customer assistance program to help eligible customers who are having difficulty paying their water bill.

Payment plans allow customers to pay past due balances over a period of up to twenty-four months and guarantees no service disconnection as long as the approved payment amount is made for the duration of the plan. With a payment plan, customers are not required to make a down payment, and will avoid fees and interest charges for the duration of the plan.

Qualifying Aquarion customers may also be eligible to receive a one-time assistance voucher in the amount of $50 to $250.

Customers can learn more about these programs by contacting Aquarion Customer Service at 1-800-732-9678, Monday through Friday, between 8:00 a.m. and 5:30 p.m., or by visiting www.aquarionwater.com/assistance.

Learn more

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Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.

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