At Aquarion, we’ve been closely monitoring COVID-19 and working to proactively address the concerns of our employees and customers. This ensures that we continue to provide the safe, reliable water service that our customers need.
We are a part of the communities we serve across New England, and as a provider of essential water service, are committed to supporting you during this uncertain time.
As our customers, we want you to know that:
All shut-offs for nonpayment have been suspended until the following dates:
We develop and update business continuity and pandemic plans on an annual basis and are currently operating under our emergency pandemic plan. Among other things, this allows us to focus our resources where they are needed most—ensuring the delivery of high quality water and service to our customers.
To support our customers, we are resuming activities we can do safely. Activities include:
Measures and guidelines we have put in place for our employees' safety. To ensure our workforce remains ready to serve customers and maintain your essential water service, we are:
The COVID-19 outbreak has led to an increase in scam activity. Be wary of any unsolicited calls that threaten to disconnect your utility service and that demand payment by unusual means. Aquarion will never ask for your personal information over the phone in this manner and does not accept payments via gift cards or other common tools used by scammers.
It is important for you to know that Aquarion Water Company’s drinking water treatment process provides protection that includes filtration and disinfection of our surface water supplies (reservoirs) and disinfection of our ground water sources (underground wells). These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements.
For additional information regarding the coronavirus and drinking water, please visit the Environmental Protection Agency (EPA) website.
Please review your region's return to service guidance for internal building water systems.
Answers to common questions about your service and actions we’re taking to protect our customers and employees during this challenging time.
Effective on March 16, 2020, late payment charges will be suspended during this state of emergency until the shut-off moratorium ends. For more information, visit our COVID-19 Shut-offs page.
If our work requires that a service technician enter a home or business, we are implementing additional safety measures, including:
Get the facts you need about coronavirus (COVID-19) from the Connecticut Department of Public Health.Learn more
Get the facts you need about coronavirus (COVID-19) from the Massachusetts Department of Public Health.Learn more