At Aquarion, we’ve been closely monitoring COVID-19 and working to proactively address the concerns of our employees and customers. This ensures that we continue to provide the safe, reliable water service that our customers need.
We are a part of the communities we serve across New England, and as a provider of essential water service, are committed to supporting you during this uncertain time.
We develop and update business continuity and pandemic plans on an annual basis and are currently operating under our emergency pandemic plan. Among other things, this allows us to focus our resources where they are needed most—ensuring the delivery of high quality water and service to our customers.
It is also important for you to know that Aquarion Water Company’s drinking water treatment process provides protection that includes filtration and disinfection of our surface water supplies (reservoirs) and disinfection of our ground water sources (underground wells). These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements. For additional information regarding the coronavirus and drinking water, please visit: https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater#main-content
Additionally, measures and guidelines we have put in place for our employees are designed to ensure our workforce remains ready to serve customers and maintain your essential water service.
While this is an evolving situation, we are committed to safeguarding the health and safety of our customers, our employees and the communities we serve, and ensuring that we continue to reliably provide our essential service.
Please review your region's return to service guidance for internal building water systems.
Answers to common questions about your service and actions we’re taking to protect our customers and employees during this challenging time.
Effective on March 16, 2020, late payment charges will be suspended during this state of emergency.
If our work requires that a service technician enter a home or business, we are implementing additional safety measures, including:
Get the facts you need about coronavirus (COVID-19) from the Connecticut Department of Public Health.Learn more
Get the facts you need about coronavirus (COVID-19) from the Massachusetts Department of Public Health.Learn more