Careers

Building greatness through people

Aquarion looks for people who are talented, driven and share our values and commitment. We respect our customers, each other and the environment. We respond to customer needs, and we take responsibility for our actions. And in all our pursuits, we constantly strive for excellence.

For more information on opportunities to join our team, please explore below.

Top Workplaces 2020 - Hearst Connecticut Media Group

Customer Service Representative (Non-Union)

Jul 20, 2020 Connecticut

A position is available in the Customer Service Department. The position requires an individual with excellent customer relations, organizational, verbal and written communication skills, and above-average problem-solving skills. Applicants must be genuinely excited to help customers and have a proven track record of excellence.

A high school diploma is required (preferably an Associate's Degree in a business-related field); a minimum of five (5) years experience in a call center environment and prior use of SAP is highly desired. Bi-lingual a plus. Applicants must be able to perform the following primary duties in a manner consistent with the Company’s mission to be the service provider, employer, and investment of choice through a relentless commitment to excellence:

  • Receive and respond (via phone, email, and chat) to all types of customer inquires with regard to such matters as billing (i.e., high bills, usage, credits, refunds, transfers, adjustments), water quality and service (i.e., discolored water, pressure issues, service interruptions, outages), meter and remote malfunctions, collections (installment plans, arrangements, e-billing), property transfers and final bills, leak adjustments and other service-related issues. Ability to navigate and properly account for all customer contacts in the SAP system.
  • Resolve customer inquiries or complaints to ensure first-call problem resolution and customer satisfaction; arrange for field service or meter reading departments to perform work as necessary; ability to problem-solve and thoroughly research in order to successfully resolve issues.
  • Verify and process changes of addresses, property transfers, foreclosures, and bankruptcies.
  • Ability to handle at least 50-100 calls per day in a reactive environment.
  • Compose letters and emails using Outlook, Word and chat.
  • Excellent computer skills and previous experience working in a customer relationship management system/database.
  • Strong math skills required to resolve billing-related matters.
  • Self-starter with strong organizational skills.
  • Occasional overtime and attendance at after-hours department staff meetings are required.
  • Various other duties as required.

Aquarion Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

Resumes and cover letters should be sent to AquarionHR@aquarionwater.com, include your phone number and the location(s) in which you are interested.

Employment Inquiries

Human Resources and Administration
Aquarion Water Company of Connecticut
600 Lindley Street
Bridgeport, CT 06606

AquarionHR@aquarionwater.com

View by state


About Aquarion Water Company

Aquarion Water Company is the public water supply company for more than 625,000 people in 52 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.