Building greatness through people

Aquarion looks for people who are talented, driven and share our values and commitment. We respect our customers, each other and the environment. We respond to customer needs, and we take responsibility for our actions. And in all our pursuits, we constantly strive for excellence.

For more information on opportunities to join our team, please explore below.

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Business Systems Analyst

Feb 18, 2020 Connecticut

Function Overview

The Business Systems Analyst (BSA) serves as a product lead and owner for IT services and solutions that provide efficiency and top tier service for internal and external customers. The BSA will examine IT Customer needs, propose technology solutions and will interact with external third party providers to fulfill break/fix incidents, enhancement requests and new projects/solutions.


  • Analyze business needs and processes and gather detailed requirements and examine use cases to support enhancements to existing technologies, or examination of new technologies.
  • Work in a team environment to analyze business challenges, devise solutions, and produce documentation that supports the software development activities.
  • Conduct business process analysis to determine impacts to workflow and assist in the development of new workflows.
  • Support both large enhancements and ongoing system maintenance work simultaneously. Assist in troubleshooting application issues with the business and development teams.
  • Collect IT reporting requirements, evaluate viable solutions, and act as IT lead with 3rd party support provider for the BI platform.
  • Develop an understanding of Aquarion’s water utility business/functions and become proficient in the respective areas, products and services assigned to support.
  • Assist the IT Applications Manager in prioritizing, planning, and managing projects related to the selection, acquisition, and implementation of IT solutions. Develop/maintain project schedules and status reports.
  • Interact closely with third party providers tasked with break/fix and application management services to ensure on time delivery of work products.
  • Build knowledge of technical and industry trends to ensure continued growth.

Know How

(Education, Experience, Certifications required, etc.)

  • BA/BS or technical degree in an IT related field
  • 3+ years experience performing business systems analysis
  • 3+ years experience and functional knowledge of an ERP platform
  • Experience comprehending business processes, and documenting detailed business/systems requirements and functional/technical specifications.
  • Experience illustrating technology use-cases, charting process flows (current, future) and ability to understand the impact of technical solutions on workflows
  • Experience evaluating, rationalizing and selecting IT solutions that support the business case; to assess viable solutions/options
  • Solid understanding of IT SDLC and ITSM methodologies and practices
  • Experience partnering with external 3rd party service providers
  • Strong emphasis on excellent customer service
  • Ability to align short term needs with the IT long term roadmap
  • Provides management with accurate and timely status updates
  • Demonstrates being resourceful, versatile, and has the ability to multitask and adjust priorities
  • Utility industry experience preferred

Resumes and cover letters should be sent to, include your phone number and the location(s) in which you are interested.

Employment Inquiries

Human Resources and Administration
Aquarion Water Company of Connecticut
600 Lindley Street
Bridgeport, CT 06606

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About Aquarion Water Company

Aquarion Water Company is the public water supply company for more than 625,000 people in 52 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.