Aquarion looks for people who are talented, driven and share our values and commitment. We respect our customers, each other and the environment. We respond to customer needs, and we take responsibility for our actions. And in all our pursuits, we constantly strive for excellence.
For more information on opportunities to join our team, please explore below.
This position will lead the Utility Operations group to support Aquarion’s Water Utility of the Future goal to be a best-in-class service provider. You will maintain and develop a strong, creative team aimed at achieving consistency and efficiency in service delivery to internal and external customers. The Manager, Service Delivery is responsible for identifying and implementing improvements to the processes and systems within the various functional areas of Utility Operations to improve service to our customers, increase productivity, reduce/control costs, increase distribution system resiliency, and ensure regulatory compliance. This will include identifying key performance indicators (KPIs), performing needs assessments (particularly relative to these KPIs), prioritizing needs, identifying alternative solutions to address these needs, implementing solutions, and training staff on new processes and systems. The Manager will collaborate with the Information Technology Department on system enhancements. The Manager will monitor the KPIs and perform other data analysis to measure the performance of the department, particularly related to the customer experience and operating efficiencies.
(Education, Experience, Certification required, etc.)
(Situations are identical; similar; differing; variable, nonrecurring)
Responsible for the evaluation of complex process issues including service delivery issues, regulatory compliance (e.g. cross connections), work scheduling, dispatch management, and infrastruction/asset performance/resilience. Must be able to identify needs, identify solutions, and implement solutions that involve people, processes, and systems. Work includes evaluating, interpreting, organizing, analyzing, planning, designing, implementing and presenting. This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.
(Assist others, share responsibility, fully responsible, direct others):
Resumes and cover letters should be sent to AquarionHR@aquarionwater.com, include your phone number and the location(s) in which you are interested.
About Aquarion Water Company
Aquarion Water Company is the public water supply company for more than 625,000 people in 52 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource.